VetKing Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction & Scope of This Privacy Policy

Vetking ("We", "Platform") is fully committed to protecting the privacy and security of all users' personal data on our platform. This Privacy Policy explains the types of information we collect, the purposes for its use, how it is stored securely, and the rights you hold as a user.

This policy applies to all services provided by VetKing, including the main website, mobile apps (Android and iOS), online games, payment systems, VIP programme, and all customer support channels.

We operate in line with recognised data protection principles — including data minimisation, purpose limitation, data accuracy, secure storage, and full transparency to users. Every decision regarding the processing of your personal data is made with your best interests as a user in mind.

2. Information We Collect

Vetking only collects information necessary to provide a safe, quality, and responsible service. The following are the categories of information we may collect:

We do not collect sensitive information such as health data, religious beliefs, or biometric information unless required by applicable law. Full credit or debit card numbers are not stored on VetKing's servers — payment processing is handled by approved third-party payment processors.

3. How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. vetking does not use your data for any purpose other than those stated here:

• Service Provision: Enabling you to register, login, play, and manage your account seamlessly.
• Identity Verification: Verifying that you meet the age requirement (18+) and confirming your identity for KYC compliance.
• Financial Processing: Managing deposits, withdrawals, and transaction records accurately and securely.
• Platform Security: Detecting and preventing fraud, unauthorized access, and account misuse.
• Customer Support: Handling complaints, responding to enquiries, and resolving disputes effectively.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support.
• Platform Improvement: Analyzing usage patterns to improve the overall user experience.
• Service Communications: Sending important notifications related to your account, transactions, and policy updates.

4. Sharing Information with Third Parties

Vetking does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your information is only shared in the following circumstances:

• Service Providers: Payment processors, game providers, and cloud services we use to operate the platform — they are bound by confidentiality agreements and may only use data for specified purposes.
• Legal Requirements: When required by a court order, law enforcement authority, or legitimate regulatory body.
• Interest Protection: In cases of suspected fraud, money laundering, or serious security threats.
• Explicit Consent: When you have specifically consented to data sharing with a particular party.

All third-party service providers working with vetking must comply with data protection standards equal to or higher than those we apply ourselves. Data processing agreements are signed with all providers that handle our users' personal data.

5. Data Security & Protection Measures

Protecting your data is vetking's top priority. We implement multiple layers of technical and organizational security to keep your data safe at all times:

• 256-bit SSL Encryption for all communications between your browser and vetking servers.
• Sensitive data is stored in encrypted format using industry-standard encryption algorithms.
• Strict access controls — only staff with specific authorisation can access user data, and all access is logged and audited.
• Active 24/7 security monitoring with an intrusion detection system (IDS) to identify suspicious activity.
• Regular penetration testing by independent security experts to identify and patch vulnerabilities.
• Two-factor authentication (2FA) is available for all user accounts as an additional security layer.
• Regular data backups and a disaster recovery plan to ensure data availability even in emergency situations.

6. Cookies & Tracking Technologies

Vetking uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security settings. Cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve it.
• Functional Cookies: Remembering your preferences such as language and display settings for a smoother return experience.
• Analytics Cookies: Helping us understand aggregate traffic and usage patterns for continuous improvement.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. Third-party cookies used by game providers and payment processors are subject to their respective privacy policies.

7. Data Storage & Transfers

Your personal data is retained only as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data retained for as long as your account remains active on vetking.
• Financial transaction data retained for a minimum of 7 years as required by financial regulations.
• Support communication data retained for 3 years from the date of last interaction.
• Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

Vetking's primary servers are located in the Asia region. In specific cases where data needs to be transferred outside this region for operational purposes, we ensure equivalent protection is provided through recognized transfer mechanisms.

8. Your Rights Regarding Personal Data

As a vetking user, you hold the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the vetking support team via 24/7 live chat. We will process your request within 30 business days of receipt.

9. Policy on Children

The vetking platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, that data will be deleted immediately and the relevant account will be terminated. Parents or guardians who suspect their child has registered on this platform are advised to contact our support team immediately.

10. Changes to This Privacy Policy

Vetking reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or improvements to our services. The date of the latest update will always be displayed at the top of this page.

If material changes are made that affect how we process your data, we will notify you via email or an in-platform notification before the changes take effect. Continued use of the vetking platform after the amendment date is considered acceptance of the updated policy.

11. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how VetKing handles your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Live Chat: Available 24/7 on the vetking website and app — the fastest way to get a response.
• Support Email: [email protected] — for written enquiries that require documentation.
• Telegram & WhatsApp: An instant support channel available around the clock.

We are committed to responding to all privacy-related enquiries within 72 business hours. For more complex cases requiring in-depth investigation, we will communicate the expected resolution timeframe.